ODEL

Operational solutions

Toward more efficient operations, higher-quality services, and more reliable delivery

At ODEL we deliver operational solutions that enable the execution and management of processes and services with efficiency, through operating models, specialised talent, and supporting tools that raise performance and hit the targets

Opening quoteGiven the growing need for more flexible, efficient operating models, and rising beneficiary expectations around service quality and speed of delivery, we work at ODEL to provide operational solutions that help our partners execute the work, manage services, and run supporting functions with clear methods and effective tools.Closing quote

Running functions

We support our partners in running administrative and institutional functions by building clear operating models, supplying specialised talent, and managing the assigned work against governed procedures that protect delivery quality and continuity of performance

Field operations

We support our partners in delivering field operations by supplying the right talent, enabling them with supporting tools, and managing field processes against governed procedures that protect delivery quality and the reliability of the results

Operating indicators

Attracting talent

We support our partners in attracting and managing specialised talent — reaching the right skills, offering flexible contracting models, and enabling people to do their roles well inside the target work environment

Project management offices

Our operational services

We focus on turning plans and models into lived work — by managing teams, enabling talent, running operations, and following performance — so operating efficiency rises, the quality of outputs improves, and the beneficiary experience is stronger

Running functions

We support the running of administrative and institutional functions through specialised operating models and qualified talent that protect continuity and the quality of performance

Running institutional management offices
Run specialised institutional offices and functions — strategy offices, project management, procedures, and beneficiary experience — so the work stays regular and the targets are hit
Managing assigned operations and services
Run and manage the services and processes assigned to ODEL against clear procedures, defined performance indicators, and follow-up mechanisms that protect delivery quality
Running supporting administrative work
Support the daily administrative and operational work of institutional functions, so the operating load drops and delivery becomes more efficient
Running support and follow-up centres
Manage the support and follow-up centres tied to the assigned services and functions, so response is fast, handling is high-quality, and the service keeps improving

Field operations

We support our partners in delivering field operations by supplying the right talent, enabling them with supporting tools, and managing the work against governed procedures that protect delivery quality and the reliability of the results

Running field teams
Supply and manage qualified field teams to deliver operational tasks on site, in line with the approved procedures and quality standards
Inspection and oversight work
Run inspection and oversight teams, collect field observations, and document visit results in support of compliance and the quality of outputs
Handling beneficiary requests in the field
Support the front line and handle beneficiary requests across sites, so response is faster and the experience is better
Managing fleets and field operating teams
Manage the movement of teams and fleets, distribute the tasks, and follow delivery in the field so daily coordination and control become more efficient

Attracting talent

We support our partners in attracting and managing specialised talent — reaching the right skills, offering flexible contracting models, and enabling people to do their roles well inside the target work environment

Attracting specialised talent
Search for and attract the right talent against the role, the nature of the work, and the level of experience, so the candidate fits the task
Supplying specialised teams
Build qualified teams to support projects and operating functions, with the capabilities in place and continuity of high-quality delivery
Contracting and assignment management
Manage contracting, assignment, and follow-up so roles stay clear, the service continues, and the agreed quality requirements are met
Enabling talent and following performance
Prepare people, follow their performance, and provide the support they need so they settle into the work environment and hit the approved operating targets

Our clients

Real Estate General Authority
Ministry of Human Resources and Social Development
Social Development Bank
National Center for Non-Profit Sector
Ministry of Tourism
Economic Cities and Special Zones Authority
Bureau of Experts at the Council of Ministers
Ministry of Justice
Public Investment Fund
Saudi Red Sea Authority
Saudi Ports Authority - Mawani
Transport General Authority
Takamol
Elm
Ministry of Health
General Authority for Awqaf
Tanmiah
General Court of Audit
Riyadh Infrastructure Projects Center

Our partners

Client 1
Client 2
Client 3
Client
OpenAI
Anthropic

Enablers of operational delivery

Enabling teams with tools and methods

Provide the tools, templates, and methods that unify the work and raise the quality of outputs.

Internal systems for teams and fleets

Manage teams and fleets, distribute the tasks, and follow delivery and documentation of outputs with efficiency.

Direct access to the operating state

Make reports, alerts, and delivery status available so transparency and the decision are supported.

A control room for operating processes

Follow the work, watch the performance indicators, and escalate cases so response stays fast.

Following performance and improving operations

Manage the performance indicators and analyse the improvements so operating efficiency keeps rising.

Governing procedures and ways of working

Build clear procedures, define responsibilities, and set follow-up mechanisms so delivery stays disciplined and high-quality.

Knowledge management and transferring experience

Document knowledge, build the manuals, and transfer experience so performance continues.

[ We run. We enable. We improve. ]

Operations built on a reading of the business

We start from the nature of the service, the function, or the process, then build the operating model that fits the real need and the requirements of delivery.

[ Operations connected to impact ]

Qualified talent and clear methods

We supply the right talent and enable them with procedures, tools, and methods that unify the work and raise the quality of performance.

[ A control room for operations ]

Internal systems and an operating control room

We support operations with internal systems and a control room that make it possible to follow teams and fleets, watch delivery, and manage reports, alerts, and notifications.

[ Talent that leads delivery ]

Governance and continuous follow-up

We tie operations to clear performance indicators and follow-up mechanisms so delivery quality is protected, challenges are handled, and results keep improving.

[ From the plan to operations ]

Tied to consulting and digital solutions

Our operational solutions sit with the consulting and digital ones, so models and concepts can become processes and services that can be stood up and measured.

[ Continuous operating quality ]

A focus on service quality and the beneficiary experience

We design and run services in a way that accounts for speed of delivery, clarity of procedures, quality of interaction, and improving the beneficiary experience.

Read

ODEL Ideas

We share knowledge, read the trends, and show the work that helps institutions build more effective operations.

When the Service Knows What You Need Before You Ask

Customer experience

·

10 minutes read

When the Service Knows What You Need Before You Ask

One of the long-standing goals of service design has been to make it easier for people to get what they need. To reduce steps and time, avoid asking for information we already have, and deliver services with minimal searching, waiting, and effort. But what if we could go further? What if we didn’t wait for people to request the service at all?

Read more

When Delivering the Service Is Not Enough

Automation and digital transformation

·

6 minutes read

When Delivering the Service Is Not Enough

How Will AI Agents Shape Customer Experience During Its Most Human Moments?

Read more